Important information about scheduling, payments, and cancellations
Effective Date: August 1, 2025 Last Updated: August 1, 2025
This policy forms part of our overall service agreement, together with our Terms & Conditions, Privacy Policy, Booking Policy, and Shipping & Returns Policy.
Booking Process
Photography Sessions: Book directly through our online calendar system. In the case of any issue, please communicate via email, phone or WhatsApp.
Artwork Commissions: Submit an inquiry form with project details
All bookings are confirmed via email within 24 hours. In the case of a booking and no communication has been received, please follow up via email, phone or WhatsApp.
A consultation may be required for complex projects
Payment Policy
Photography Sessions
50% deposit required to secure booking
Remaining balance due at the session
Payment accepted via bank transfer, Tikkie or cash
Artwork Commissions
50% deposit required to begin work for custom projects
Final payment due upon completion
Payment plans available for larger commissions
Purchase of art already displayed on the website, to be paid in full before shipping is arranged.
Scheduling & Timing
Sessions are scheduled by appointment only
Please arrive 10 minutes early for photography sessions
Late arrivals may result in shortened session time
Artwork timelines are discussed during consultation
Rush orders may incur additional fees
Cancellation & Rescheduling
Photography Session
48+ hours notice: Full refund or free rescheduling
24-48 hours notice: 50% deposit retained, can reschedule once
Less than 24 hours: Full deposit retained
No-show: Full session fee charged
Artwork Commissions
Before work begins: Full refund minus 10% processing fee
Work in progress: Refund based on work completed
Completed work: No refunds (custom nature of artwork)
Weather & Circumstances
Outdoor sessions may be rescheduled due to severe weather
Indoor alternatives will be offered, only when possible
Force majeure events (illness, emergencies) handled case-by-case
Client illness within 24 hours: rescheduling without penalty
Delivery & Completion
Photography
Edited photos delivered within 2-3 weeks. Wedding photos may take longer, 3-6 weeks.
Digital gallery provided for download
Artwork
Timeline discussed and agreed upon during consultation
Progress updates provided throughout creation
Delivery or pickup arranged upon completion
Special Considerations
Travel fees may apply for locations outside Bergen op Zoom area
Additional editing requests may incur extra charges
Copyright and usage rights as outlined in Terms and Conditions
Client satisfaction is our priority - concerns addressed promptly
Contact for Bookings
Ready to book or have questions about our policies?
Email: nicoleenslensbrush@gmail.com Response Time: Within 24 hours Service Area: No travel cost in Bergen op Zoom and surrounding areas within 15 km. Travelling through the Netherlands is of course possible, however, travel costs will occur at 0,23 p/km.